QUIX

Terms & Condition

Welcome to https://iamquix.com/. The owner and operator of the Website is QUIX FZCO, a company registered in the United Arab Emirates (“UAE”), with its office located in Dubai in the UAE. Represented by its members, where such expression shall, unless to the context otherwise requires, be deemed to include its respective legal heirs, representatives, administrators, permitted successors, and assigns;

For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a user of the Website by logging into the Website.

The Website also provides certain services without registration/acceptance, and such provision of services does not absolve You of this contractual relationship.

The term “We”, “Us”, “Our”, ‘Company’ shall mean QUIX FZCO; “Agreement” shall mean and refer to these Terms& Conditions, including any amendments that may be incorporated into it. “Agreement Period” shall refer to the period for which the User engages the services of the Website. “Third Party” shall mean and refer to any individual(s), company, or entity apart from the User and the Company.

The headings are only for the purpose of organizing the various provisions of these Terms& Conditions in an orderly manner and shall not be used by either party to interpret the provisions contained under them in any manner.

By using the Website, you accept and agree to be bound by these Terms& Conditions, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Website, which shall be deemed to be incorporated into this Terms of Use and shall be considered as part of this Terms of Use.

IMAGES 

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in lighting during photo shooting and monitors, the colours of products may also appear different from those displayed on the Website. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, however, the actual colour may vary slightly from your monitor. The actual product may vary due to product enhancement. The images on https://iamquix.com/ are copyright protected. QUIX FZCO reserves the right to change product images and specifications at any time without notice. 

Items in our catalogue may be mispriced due to human error or technical glitch. In such conditions, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. 

ELIGIBILITY AND REGISTRATION REQUIREMENTS 

All users have to register and log in for availing services on the Website. Users can register on the Website which will allow them to use the Services. Registration is free of cost. Users shall register by providing their basic information such as name, gender, date of birth, email address, mobile number, location for the purpose of registration, Credit Card information, other billing Information, etc. You must keep your account and registration details current and correct for communications related to your use of the Website.  

You are solely responsible for protecting the confidentiality of Your username and password, and any activity under the account shall be deemed to have been done by You. In the case that You provide Us with false and/or inaccurate details or we have reason to believe that You have done so, we hold the right to permanently suspend Your account. 

You are eligible to register and benefit from the Services if you meet the following eligibility criteria: 

  • you are above the legal age of eighteen (18), If You are a minor and wish to use the Website, you may do so through Your legal guardian. The Company/Website reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Website or availing any of its services; 
  • you are able to provide an address in the UAE for the delivery of products; 

 

To register to the Website, you will need to provide us with certain information. Your registration to the Website may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity; and Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with these Terms of Use. 

By agreeing to the Terms of Use, it is deemed that You have consented to receive telephonic calls, SMS, and/or emails from Us at any time We deem fit. Such communications shall be sent to You on the telephone number and/or email address provided by You for the use of this Website which is subject to our Privacy Policy. Such communications by Us are for purposes that inter alia include clarification calls, marketing calls, and promotional calls. In case You wish to stop receiving notifications from Us with regard to marketing and promotional calls/ with regard to any communication received from Us, you may do so by sending an email to [email protected]. 

MODE OF PAYMENT 

The following payment options are available on the Website: 

Domestic and international credit cards issued by banks and financial institutions that are part of the Visa, Master Card as prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa / Master Card, the User will be required to submit his/her 16-digit card number, card expiry date, and 3-digit CVV number (usually on the reverse of the card) while making an online transaction. The User must also have enrolled his/her card with VBV (Verified by Visa), MSC (MasterCard Secure Code), or any other applicable provider in order to complete the transaction. The User is hereby expressly made aware that his/her card statements will reflect that a payment has been made in favour of QUIX. 

The User is further aware that in case of third-party statements, including bank and credit card statements, the merchant’s name may appear in an abbreviated format, and QUIX has no control over the same. To successfully subscribe to the Website, the User is required to complete the transaction by making the payment for the services opted for.  

CHARGES 

You shall be liable to cover all expenses that We may incur in the form of a collection fee and advocate’s fee for recovering any unpaid amount from You.  

TAXES 

The User takes full responsibility for payment of all taxes and fees that are levied or arise in the course of the use of the Website. 

CANCELLATION POLICY 

For complete information about our Cancellation Policy, we request you to kindly go through our Cancellation Policy at https://iamquix.com/ 

RETURN AND REFUND POLICY 

For complete information about our Return and Refund Policy, we request you to kindly go through our Return Policy at https://iamquix.com/ 

WARRANTIES, REPRESENTATIONS & UNDERTAKINGS 

You warrant, represent, and undertake to fulfill the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us: 

  • you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes, and regulations, including, without limitation, all privacy laws and content regulation; 
  • you have full power and authority to enter into these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with any laws, rules, regulations, or governmental guidelines to which you are subject to;  
  • if you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity; 
  • any content you submit as part of your use of the Website do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not); 
  • the Services are provided to you on an “as is” basis without representations, warranties, or conditions of any kind;  
  • You hereby certify that you are at least 18 years of age; 
  • You agree to ensure the email address provided in your account registration is valid at all times and shall keep your contact information accurate and up-to-date. 

You undertake not to: 

  • Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information obtained from the Website; 
  • access (or attempt to access) the Website by any means other than through the interface that is provided by the Website. The use of deep-link, robot, spider or other automatic devices, program, algorithm, or methodology, or any similar or equivalent manual process; 
  • to access, acquire, copy, or monitor any portion of the Website or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, or information through any means not specifically made available through the Website is prohibited.  

 

You acknowledge and agree that by accessing or using the Website Services, you may be exposed to content from other Users or Third Parties that You may consider offensive, indecent, or otherwise objectionable. We disclaim all liabilities arising in relation to such offensive content on the Website. Further, you may report such offensive content; 

  • use the Website or in any manner that may impair, overburden, damage, disable or otherwise compromise Website (ii) any other party’s use and enjoyment of  Website’s services;  
  • use the Website or products for any unlawful purposes or to conduct any unlawful activity, including, but not limited to, fraud, embezzlement, money laundering, or identity theft; 
  • abuse, harass, threaten, defame, disillusion, erode, abrogate, demean, or otherwise violate the legal rights of others; 
  • engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks which are connected to); 
  • upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website; 
  • download any file posted on the Website that you know, or reasonably should know, cannot be legally distributed in such manner; 
  • probe, scan or test the vulnerability of the Website or any connected network, nor breach the security or authentication measures on the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or exploit the Service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than your own information; 
  • disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, servers, or networks connected to or accessible through the Website or any affiliated or linked; 
  • use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Website or other Third Parties; 
  • violate any applicable laws or regulations for the time being in force within or outside the Territory; 
  • Publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating, or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing; 
  • threaten the unity, integrity, defense, security or sovereignty of the country, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation; 
  • disseminate information through the Website that is false, inaccurate, or misleading, or violates any applicable laws or regulations for the time being in force within or outside the Territory; 

 

INTELLECTUAL PROPERTY RIGHTS& COPYRIGHT 

Except for the rights expressly granted under these Terms of Use: 

  • all content included on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title, and interest in and to the Website and the Services, including, without limitation, all Intellectual Property Rights therein; and all rights, title, and interest in and to any information, materials or other content that you provide in connection with your use of the Website, including all Intellectual Property Rights therein, will become our property. 
  • you agree that you have no right to use any of our trademarks. 
  • all rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors. 
  • you may not, republish any portion of the Website Content on any Internet, Intranet, or extranet Website or incorporate the Content in any database, compilation, archive, or cache.  
  • You may not distribute any Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, cache, reproduce, sell, publish, transmit, display, or otherwise use any portion of the Website Content. 
  •  You agree not to insert any code or product or manipulate the content of the Website in any way that affects the user’s experience, and not to use any data mining, data gathering, or extraction method. 

 

COPYRIGHT COMPLAINTS  

We respect the intellectual property of others. If You believe Your work has been copied in a way that constitutes copyright infringement or is aware of any infringing material on the Website, please contact Us at [email protected]. 

Information and Content provided by the User by providing information to, communicating with us. 

You represent and warrant: 

  • you own or otherwise have all necessary rights to the content you provide and the rights to use it as provided in this Terms of Service; 
  • all information You provide is true, accurate, current, and complete, and does not violate these Terms of Service; and the information and Content shall not cause injury to any person or entity.  
  • using a name other than your legal name is prohibited. 
  • you authorize us to share the information across all our affiliated Websites; 
  • You also grant the right to use any material, information, contained in any communication you send to us for any purpose whatsoever, including but not limited to developing manufacturing, and marketing products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to you. 

 

AMENDMENT 

We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change, and modify prices for all or part of the Services for You or all Users at any time and at Our sole discretion. These changes shall become effective upon providing a notice of the same to You via the home screen of the Website. We further reserve the right to withhold, remove and or discard any content available as part of Your account, with or without notice, if deemed by Us to be contrary to these Terms& Conditions. 

The Website has no obligation to provide You with a copy of the information You or any other User provides on the Website or that the Website has accessed. 

Further, we reserve the right, in Our sole discretion, to modify or replace any provision of these Terms of Use at any time, effective upon the date of by posting the changes on the home screen of the Website. 

You and We both understand that there may be instances of difficulty in accessing or receiving email communication. We are not responsible if any email notice gets caught by Your SPAM folder, if You do not see the email, or if You have given us an incorrect email id, or if for any other reason You do not receive the email notice. Therefore, we encourage you to frequently open the Website to monitor any changes.  

Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/ or features through the Website. Such new features and/ or services shall be subject to these Terms of Use. 

 

INDEMNIFICATION 

You agree to indemnify, hold harmless, and defend Us from and against any and all liability, loss, claim, damages, expense, or costs (including but not limited to attorneys’ fees), incurred by, or made Us in connection with any claim arising from or related to: 

  • Your use or any Third Party’s use via Your account of the Service provided by the Website and its Content; 
  • Your disclosure of information to any Third Party, either through the Website or otherwise; 
  • Any breach or violation of these Terms& Conditions, including any amendment, or of any statute or regulation by You, or any Third Party through Your account. 

 

DISCLAIMER OF LIABILITY 

We disclaim all warranties, conditions, and representations of any kind, whether express, implied, or collateral, including, but not limited to any damage suffered by users from use of the Website. This without limitation includes loss of revenue/data resulting from delays, pricing issues, or service interruptions as may occur because of any act/ omission.  

This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. 

 

LIABILITY & INDEMNITIES 

Nothing in these Terms of Use shall limit or exclude a party’s liability: 

  • for fraud, including fraudulent misrepresentation, perpetrated by that party; 
  • for death or personal injury caused by the negligence of that party; or 
  • for any other liability that cannot be limited or excluded under applicable law. 

 

In no event will we, our parent company, subsidiaries, and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors, or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages. 

In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries, and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors, or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from: 

  • the content or other information you provide when using the Website; 
  • your use of or your inability to use our Website; 
  • pricing, shipping, format, or other guidance provided by us; 
  • delays or disruptions in our Services; 
  • viruses or other malicious software obtained by accessing or linking to our Website; 
  • bugs, errors, or inaccuracies of any kind in our Services; 
  • damage to your hardware device from the use of products sold on the Website or our Services; 
  • the content, actions, or inactions of third parties using our Services; 
  • a suspension or other action taken by us with respect to your use of the Website.  

 

The duration or manner in which your listings appear in search results; or your need to modify practices, content, or behavior, or your loss of or inability to use the Website as a result of changes to these Terms of Use. 

The total liability applicable to us, our parent company, subsidiaries, and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors, or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the lower of the price the item sold for on our Website and its original shipping costs; and the amount of fees in dispute not to exceed the total fees that you paid to us in the month prior to the action giving rise to the liability; or AED 100. 

You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors, or licensors harmless from and against any losses, damages, and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to any claims or demands made by any third party due to or arising out of your use of the Website/Services; 

your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations, and undertakings; 

your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or the manner in which you use our Website, including, without limitation, that the information you post, Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Website users). 

PRIVACY 

When using or accessing the Website, you agree that you: 

  • are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password; 
  • agree to immediately notify us of any unauthorized use of your password or account or any other breach of security; 
  • will provide true, accurate, current, and complete information about yourself and your use of the Services as required by us; 
  • will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and 
  • will cooperate with our requests for additional information with respect to your eligibility and usage of our Services. 

 

We encourage you to read the Privacy Policy and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data, and content (such as but not limited to information related to your booking) which You provide on the Website are likely to reveal Your information about You.  

You acknowledge and agree that your submission of such information is voluntary on your part. Further, you acknowledge, consent, and agree that we may access, preserve, and disclose information You provide to Us at any stage during your use of the Website. Disclosures of information to Third Parties are further addressed in Our Privacy Policy. 

SUSPENSION, TERMINATION & CANCELLATION 

We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, limit, suspend, or permanently withdraw your access to our Website, cancel any product(s) order, and/or remove hosted content submitted by you for any reason including, without limitation, the following: 

  • if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use; 
  • If you use our Website for any unlawful and fraudulent purposes or in connection with a criminal offense or abuse our policy and rules; 
  • You are suspected of inventory abuse or placing bulk orders. The following shall (without limitation) constitute inventory abuse or placing bulk order; 
  • Multiple /Bulk orders placed for same product at the same address, depending on the product category; 
  • Invalid address given in order details; 
  • Any order placed using a technological glitch/loophole. 

 

We reserve our right to take appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provide false, incomplete, or misleading information. You may be considered to be engaging in fraudulent activities if any of the following (without limitation) are met: 

  • you do not reply to the payment verification mail sent by us; 
  • you fail to produce adequate information during the payment details verification; 
  • you misuse credentials not belonging to you; 
  • you use invalid address, email, and phone no; 
  • you refuse to pay for an order; 
  • for COD items, you use fake currency notes to make the payment; 
  • you abuse or harass the delivery staff; 
  • miscellaneous activities conducted with the sole intention to cause loss to QUIX; 

 

If your access to our Website is terminated for any reason, we may delete any content or other materials relating to your use of the Website and we will have no liability to you or any third party for doing so. However, the details of your transactions may be preserved by us for purposes of tax or regulatory compliance. 

For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded. 

REPORTING VIOLATIONS OF TERMS OF USE 

We are committed to ensuring that listed items and content on our Website comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us on [email protected] and we will investigate. 

GENERAL PROVISIONS 

Governing Law. These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai. 

Dispute Resolution. If you have an issue with our Services, please contact us. We will endeavor to resolve your issue as soon as possible. Any disputes or claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be referred to and finally resolved by arbitration under the Arbitration Rules of the DIFC Arbitration Centre, which Rules are deemed to be incorporated by reference into this Clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration, shall be Dubai International Financial Centre. The language to be used in the arbitration shall be English. 

Third-Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms. 

Relationship of the Parties. Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture, or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services. 

Further Assurances. The parties will do and execute or arrange for the doing and executing of each necessary act, document, and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law. 

Assignment. These Terms of Use will be binding upon and endure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld. 

Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations, and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings, or agreements between the parties whether direct, indirect, collateral, express or implied. 

Amendment. These Terms of Use cannot be modified, varied, amended, or supplemented in any way by you. We reserve the right to modify, vary, amend, or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Website and each such change will be effective upon posting on the Website or upon the date designated by us as the “effective date” (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified. 

Severability. If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties. 

Force Majeure. Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial, or regulatory acts of any provincial or the federal government, court or regulatory authority, labour disruptions, blackouts, embargoes). 

No Waiver. Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing. 

Communications. You may contact us through email, social media, or live chat on the Website (UAE). 

Survival. All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Website.